Apple Siri. The Butlers are coming

Siri

Web2.0 democritised e-publishing and data creation in a friendly way for the masses and low and behold there are 182 million websites available on the net in 2011. Some of these websites have the lions share of the content (Facebook, Flickr, Google, Amazon etc) but collectively it's a grand publish of human thoughts, artefacts, wishes and desires.  What a wonder!

Creating content is one thing but leveraging insights across the content is more difficult. In truth there is still too much information for humans to effectively use and we find ourselves to be a gear in the machine rather than the driver - connecting systems together, cutting, pasting and rekeying.

I want to ask simple questions of my computers and have powerful background processing bring me the answer. Questions like "Which famous guitarists endorse products but don't use them in their live shows?" A query like this would require text analysis of the question to understand the meaning, scouring the net for famous guitarists,  checking which brands they claim to use in endorsements, checking their live 'kit' on websites, picture recognition of what guitars they are using, comparison of statements versus reality and then provide a weighted response based on the volume of data processed. Not easy and lots of key tapping.

Voice Control on the Bat Computer

It won't always be this way.

Batmans computer has been serving him for years (in the fictional world of DC Comics) controlled by his voice helping him fight crime. He simply asks the computer a question while he is driving or smashing heads of supervillans together and his Batcomputer gets back to him with the summary. Questions like  "Cross reference the known toxins that the Joker uses with chemical factories in the vicinity of Posion Ivy's locations over the past three months" are answered with ease. If a clarification is needed then it asks Batman. All achieved using natural language as the interface.

Digital buddies, assistants and advisors are here already for consumers albeit in the form mostly of recommendations engines and advertising systems. Last.fm helps reduce the millions of bands down to something I might like based on my previous listening while Amazon  advises me of books and products I might enjoy based on my previous activity.

These systems help us save time and slash the options and possibilities down to something we can handle. The volume of data falls below our eye and we can concentrate on the richer questions and answers.

For me the biggest aspect of the new iPhone 4S release was Siri - the virtual assistant. I think that as innocuous as it might appear on the surface (fixing calendars, looking up the weather, setting reminders) it is one of the first believable assistants that interact with consumers in a rich way.

Over time this service will grow to understand your accent, tone of voice and mood. It might voluntarily ask you what's wrong or question your commands if it thinks you are acting irrationally. It will potentially develop it's own personality and it will be answering more and more complex queries. Multiple Siris may even communicate and negotiate with one another to save their 'owners' from corresponding back and forth needlessly. Young children that can't type and older people may begin interacting with computers in richer ways. Siri may begin to find it's way into robots and other household devices outside of mobiles.

It's exciting and this is only the beginning. Others have tried to provide this kind of service but none have had the design and user base that Apple have in order to make it 'stick'.

I'll be watching this one carefully.

Another angle on Social Computing - the iPad

There was a distinct ethereal hum as I finally added an iPad to my iPhone, iPod, Powerbook, iMac and G5 kingdom.

I had to answer some questions for myself on something that felt 'game changing' - magic almost.

What is the magic in the hardware, form factor and software of the iPad?

• Given it's size it travels from room to room with you. The only other computing device that really does that is a feature/modern phone. Laptops get parked which equals bad for a prospective command centre and true on body device.
• The role of phones will change. The size of displays for pocket devices have limits (technical and social) that the iPad immediately begins to highlight. Phone's may be more of a cousin of your car key, wallet and GPS devices than the final form factor of the utopian 'life controller'. Phone holographic technology would of course help phones reassert themselves as a social device rather than a private device.
• Works great as you walk and use the device using only 1 hand (unlike a laptop) for essential workflow tasks of the OS (cut copy-paste-search-open-close) , in fact most programs and tasks are possible given multi-touch to allow context. It also works really well with 2 hands allowing richer expression and depth of interaction.
• No wires and it fits everywhere - that's a fail for most laptops which demand height as well as depth on a desk or surface. iPad display and control are merged into one flat surface.
• The resolution is great - it looks like an interactive magazine.
• It wins the war hands down as the master input device for contacts and calendar control. Phone calendar co-working was not convenient with phones or laptops. Laptops feel 'official' and had to be crowded round with a bent neck (or worse via ping pong mail). The iPadCalendar experience is one where you co-author it with your spouse or friend or colleague sitting next to one another...on the couch, standing in the kitchen, and so on. Passing the iPad back and forth so everyone can download their details makes for good 'ownership' of events and to-do's and will prompt healthier use. This form factor, so far, is the best capture tool and it's social - just like calendars and are meant to be.
• The e-book, e-comic and e-magazine have arrived - they never had before. iPad allows you to zoom on article, photos, paintings or Maps. Hand it to a friend. Magazines can't compete...physical books also look like they will get in the neck strong if iBooks is anything to go by.
• Contact data and references (URL's etc) really are ubiquitous and synchronised across all my equipment. Retyping was hurting the mass uptake of computing - we need to do away with it. A combination of mobileMe, wireless and apple core products (itunes, iphoto et al) ensures that data, preferences and references are available, accessible and synced no matter where you are. No mean feat.
• Resolution of expression for multi-touch fingers. So much more satisfying for almost all application experiences from innocuous address book management and browsing to rich real-time control audio/visual applications.

The form factor of the iPad makes it a truly social device

The laptop and the mobile are personal computers - we don't share them physically with others much at all. They are social in that they can enable 'remotely social' experiences but it's a private affair.

This is where the iPad and form factors like it have a potential to shine ... families passing it round to arrange the trip to the lakes, band members trimming the email marketing list collectively, waiters allowing customers to select their choice and then taking the device to send wirelessly to the kitchen, putting in in grandma's lap to see slideshows.

but it's not all honey...

• The weight - any more weight for the iPad would be a fail but it just gets away with it.
• Heat - beware your iPad in strong sunlight...it heats up quickly and then forbids you to use it until it cools down.
• Power and Charging - Non native chargers that work for iPhones don't fare well with the iPad.
• Utilising other devices - I'm not a fan of the buy a wireless or a wireless with 3G simcard approach. It's a bad fit as iPad demographic probably already have mobile data contracts and don't want another. I'd have much rather payed an extra levy per month on my network provider bill (O2) to use my iPhone as a modem. The iPad is a natural main console for all your computing so it would have been nice to see utilisation of slave devices such as iPhone available out of the box - specifically from Apple rather than a 3rd party integrator.
• Upfront user profiles. Given the inherently social capability of the device it is a miss to not have controls for multiple user profiles.

We live in interesting times alright.